Shipping and Returns Policy

Last updated: August 16, 2026

Delivery area

We plan to deliver eligible orders within Pakistan to locations served by our supplier and courier partners. Some remote or restricted locations may not be serviceable. We may contact you if an address needs clarification or falls outside the available delivery network.

Order confirmation and cash on delivery

Submitting an order does not guarantee dispatch. We may confirm the order by phone, SMS, WhatsApp, or email before fulfilment. Please provide a reachable Pakistan mobile number and complete address. The amount shown as the order total is due to the courier at delivery unless checkout clearly states otherwise.

Shipping charges and timing

The shipping charge and any free-shipping threshold are shown in the cart before checkout. Delivery time starts after order confirmation and stock approval. Any estimate shown at checkout is not a guarantee; supplier processing, courier operations, weather, public holidays, and remote-area routes can cause delays.

Inspecting a delivery

Check the parcel condition when it arrives. If the courier permits inspection before payment, follow the courier's procedure. Keep the outer packaging, shipping label, and product packaging until you have confirmed that the order is correct.

Damaged, incorrect, or missing items

Contact support@alphaglowgirl.com as soon as reasonably possible after delivery. Include your order number, the issue, and clear photos or an unpacking video showing the parcel label, outer packaging, and item. We will review the evidence with the supplier or courier and explain the available replacement, return, or refund remedy.

Change-of-mind returns and hygiene

A final change-of-mind return window will be published before checkout is activated. To be considered, an item should normally be unused, unopened, complete, and in resalable original packaging. Used or opened eye-area applicators, facial tools, nail tools, grooming tools, brushes, and other personal-care items may not be returnable for hygiene reasons. This does not remove any remedy that applicable law requires for a damaged, defective, or incorrect item.

Return authorization

Do not send a parcel back without contacting us first. We will provide the approved return address and instructions if a return is accepted. Unauthorised parcels or cash-on-delivery returns may be refused. Return shipping responsibility depends on the reason for return and will be confirmed during the review.

Failed deliveries and refusal

Please order only when you expect to receive the parcel. Repeated refusal, an unreachable number, or an incomplete address may lead us to decline future cash-on-delivery orders. If you need to change or cancel an unprocessed order, contact us promptly; cancellation may no longer be possible after dispatch.